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Field Service Clinic
Our service staff visit customers in remote areas to service and maintain our products.
On-site maintenance and checks ～Field service clinic～
Field service clinics are held by local distributor staff in the customer's sites. Product inspection and maintenance methods, as well as product usage are taught.
Field service clinics are structured in such a way as to involve our customers who receive advice and training on maintenance methods and product usage. Service staff from Japan are also sent to assist in these campaigns with the aim of training the local distributor so that in the future, the campaigns can be held independently.
These service campaigns are a vital source of feedback from our customers. The comments our customers provide are relayed back to the respective departments that arrange the modifications. Field service clinics have been a part of Yamaha culture ever since exporting started, and will continue to expand along with sales.
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Field service clinic (Solomon) |
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Field service clinic (Solomon) |
Field service clinic report
| Report | Country | Year | Product type | Type of activity |
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Azerbaijan | 2007 | OM | Field service clinic aimed at the fishing industry |
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Guinea | 2007 | OM | At fishing markets |
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Martinique | 2007 | OM | At fishing markets |
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Costa Rica | 2007 | OM | At TORTUGUERO National Park |
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Qatar | 2007 | ATV | For general users |
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Angola | 2006 | MC | For Crux、YBR125 users |
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Fiji | 2006 | OM | OM Nationwide Clinic |
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India | 2005 | PWC | Inspections prior to the off-season |
- OM : Outboard Motor
- MC : Motorcycle
- PWC : Personal Watercraft
